Frequently Asked Questions

The following lists several of the more frequently asked questions we receive from potential clients who are eager to move forward with an electronic document management system and away from their current manual based system.

Please feel free to contact SMARTfiles by e-mail at support@smartfiles.us or call 979.778.8080 with any questions you might have.

Q: Where can I find more information about electronic document management solutions?

Q: What scanners are supported with Laserfiche?
A: Laserfiche is extremely scanner-friendly. Laserfiche supports all scanners and scanner types that are ISIS, Twain or Kofax compliant. You may also utilize your existing copiers and wide format scanners as well. Visit the Laserfiche website to find out more.

Q: Is it difficult and time-consuming to implement a system?
A: SMARTfiles has a wealth of experience in the educational sector.  In most instances, a complete solution can be installed, folder schema designed, user and security levels set, and training conducted within 3-5 days. The SMARTfiles professional services team will make the implementation easy.

Q: Will it be necessary to allocate my own staff during the implementation of a system?
A: Depending on the size and scope of the project, it is usually necessary to have one or two individuals serve as project coordinators to work with the SMARTfiles professional services team.

Q: What is the range of sizes for which a system can be configured?
A: Each SMARTfiles system is custom designed to meet the individual needs of our clients.  We have implementations for less than five users all the way to implementations into the thousands. With scalable solutions, we pride ourselves in giving our clients the ability to grow into their system, not out of it.

Q: What back-end is required for a SMARTfiles system?
A: MSDE, SQL Express, SQL 2000/2005, and Oracle are all supported.

Q: I have a warehouse full of paper I would like to have scanned into digital form. My problem is we do not have the personnel available to handle such a large job.
A: SMARTfiles will assist in back-file scanning and conversion when needed. In most cases, when a large amount of information must be scanned into electronic format, having it done by SMARTfiles is much more cost efficient and timely.

Q: Will I need to go through the time consuming Request for Proposal process to acquire a SMARTfiles system?
A: Absolutely not. SMARTfiles has been awarded several state contracts that make acquisition easy and affordable.

1. The Cooperative Purchasing Network (TCPN)
2. BuyBoard

These contracts have saved our clients thousands of dollars in preparing Requests for Proposals, as well as eliminated the risks associated with them.

Q: How difficult is it to learn and use Laserfiche?
A: Laserfiche is an extremely robust and easy solution to implement into your organization. SMARTfiles offers training to address different levels of users and their concerns. Most users will be very productive in using all the functionality following a 4-hour training class. SMARTfiles offers a complete training video module available for larger users where onsite training is not feasible. Of course, our greatest testament to this is our clients.

Q: Does Laserfiche allow for integration with my existing software?
A: The Laserfiche Integrator’s Toolkit™ provides the capability of quickly and cost-effectively developing custom imaging applications tailored to your business needs. The Integrator’s Toolkit provides all necessary software and documentation to integrate Laserfiche with third-party applications, customize system functionality, and automate Laserfiche-related tasks.

Q: How can I see a demonstration?
A: Please call our office at 979.778.8080 to request a customized demonstration for your organization.